Patient Health Information

One of the Bella Vista Day Hospital (BVDH) nurses will contact you at least 1 working day prior to your scheduled surgery. They will go through a brief pre-admission questionnaire with you (allow approximately 15 minutes for this call) and inform you of:

  • Your admission time
  • Fasting times

During the call, the nurse will also clarify the following details:

  • Your allergy status
  • Any medications you are currently taking
  • Your current health status
  • Any medical conditions that may affect your surgery
  • Your discharge plans and escort details

Please take the opportunity during this call to ask our nurse any questions or raise any concerns you may have.

Important note: It is essential that you have a carer to accompany your from BVDA after your procedure; and a carer to stay with you for 24 hours after your discharge. If you are unable to arrange for this, your surgery will be postponed.

If English is your second language or you have difficulty understanding English, please seek the support of a competent person to accompany you and translate for the time you at BVDH.

Please advise if you need us to provide a translator and contact our team for further information on this.

Please note if you have acquired any illness (including cold and flu symptoms, chest infections, vomiting, diarrhoea, or conjunctivitis) you are required to notify BVDH and/or your surgeon prior to your admission.

  • Fasting: you should not eat for at least 6 hours prior to your admission unless you have been advised otherwise by your doctor. Sips of water only are permitted up to 2 hours before admission

  • Please ensure you shower and brush your teeth on the morning of your surgery

  • Do not consume any alcohol the night before your surgery

  • Take regular medication with a sip of water unless otherwise advised by your surgeon

  • Dress in loose comfortable clothing and shoes without a heel

  • Remove any jewellery

  • Remove nail polish, do not wear make-up, moisturisers, or fragrances

  • Do not smoke on the day of your surgery

  • Leave all valuables at home. Whilst all care is taken, BVDH will not accept liability for lost or damaged personal items

  • Ensure you are escorted by your carer at the time of your admission

  • The BVDH team will call your carer when you arrive in recovery and advise an approximate discharge time for pick-up

  • Medicare card, pension card, health fund card or DVA card

  • Your completed admission paperwork

  • Your patient history if this has been given to you by your surgeon

  • A list of your medications including any medication that may be needed after your surgery such as Ventolin inhaler or blood pressure medication

  • Payment for your surgery or health fund excess

  • If you wear hearing aides, contact lenses, glasses, or dentures, please bring an appropriate case for their safe keeping as you will need to remove them prior to your surgery

  • Any mobility aides you require (walking stick, walking frame etc)

  • Reading material

When you arrive at BVDH please present yourself to our friendly reception/administrative team who will finalise any required paperwork and process any applicable payments. Please  note if you are self-funding or have a gap, payment is required before your procedure otherwise the procedure will be cancelled.

It is important you arrive at your designated admission time. However, please be aware that although we do our best to minimise waiting times there can be unexpected emergencies and delays. Our team will keep you informed of any delays and progress at all times.

One of BVDH's nurses will complete your medical admission and confirm:

  • Your personal details

  • Consent form

  • Allergies

  • Fasting status

  • Medical history

  • Measure your height, weight, and vital signs

They are there to answer any questions you may have, assist you with your surgical attire and move you to a comfortable waiting area.

Your anaesthetist will meet with you prior to your surgery to discuss your medical history, medications, allergies. They will also advise of the type of anaesthetic and provide you with post-operative care instructions.

  • After your surgery you will wake up in the BVDH recover area where your immediate post-operative care will be attended to by our nursing team

  • Depending on the type of surgery you have had, you may have intravenous fluids, or equipment to monitor your progress and may be in our stage 1 recovery beds

  • When you are fully awake you will be taken to our stage two recovery area where you will be seated in a comfortable lounge chair

  •  Our nursing team will provide you with drinks and a light snack while they continue to monitor you and your progress is regularly checked 

  • Please notify us if you are experiencing any discomfort

  • Please note that we are unable to meet certain dietary requirements in certain circumstances and suggest you bring your own light snack if you feel this may be the case

  • Discharge is generally between half an hour and two hours after your procedure; depending on the type of procedure you had and the anaesthetic

  • Our nursing team will call your carer to arrange a suitable pick-up time

  • Both you and your carer will be provided with verbal and written post-operative instructions, emergency contacts and any follow up appointments that your surgeon may have made for you

For the first 24 hours after general anaesthetic, assisted local anaesthesia or sedation, it is important that you:

  • Have a carer with you

  • Do not drive a car

  • Do not smoke

  • Do not drink alcohol

  • Do not make important decisions or sign any legal documents

  • Follows all discharge instructions

The day following your surgery, our nursing team will phone you to discuss your post-operative pain, oral intake, any nausea, vomiting or bleeding you might be experiencing. You will also be given the opportunity to ask any questions and provide feedback about your experience at BVDH.

BVDH is committed to providing the best possible care to our patients and ensures we follow guidelines regarding patient rights.

Patient rights

  • Privacy, dignity, courtesy, and respect in all interactions with health care providers treatment directed and supervised by competent and qualified health professionals

  • Safe & quality care

  • Information regarding treatment

  • The right to withdraw consent and leave BVDH at any time- we do ask that you sign documentation stating you are responsible for any injury or illness incurred as a result

  • Care & treatment which is sensitive and respectful of your cultural values and beliefs

  • Confidentiality of personal and medical information

  • Be informed of costs incurred

  • Participate in the planning of your care

  • The right to have your concerns addressed

Patient responsibilities

  • Know your medical history and provide accurate personal information

  • Co-operate with medical and nursing staff caring for you

  • Respect the rights of other patients

You may be provided with a satisfaction survey following surgery. We encourage you to take the opportunity to provide feedback. Feedback can be provided anonymously and will assist in helping us maintain our high standards of care.

Should you have any concerns you would like to be immediately addressed please contact the director of nursing on 02 8814 7870.

We are also obligated to tell you that you can contact the Health Care Complaints Commission on 1800 043 159.

Your day is important to us

Call us on 02 8814 7870